P&I RETURN POLICY
We are P&I Supply Co. (“P&I Supply” or “P&I”), a company registered in the U.S. with main office located at 2220 N. Fares Ave. Evansville, IN 47711. Our primary websites are located at https://www.pisupply.com and https://order.pisupply.com. P&I maintains other web properties as well, and they will all be sub-domains under the parent domain of pisupply.com – from here on collectively referred to as “Our Sites.” Our company can be reached by using the toll-free number (800) 356-1137 or by other means shown on our contact page.
RETURNS & REFUNDS
Please contact us before returning any merchandise for any reason. We reserve the right to refuse and return any item that is shipped back without prior approval. You must have a Return Material Authorization (RMA) number to process a return. If we make an error with your order, we will certainly do whatever is necessary to correct the problem. We will accept most items for refund or exchange within 30 days from the date of which you received them. Items purchased more than 30 days ago may not be returnable, and will be dealt with on a case-by-case basis. Some items cannot be accepted for refund, and are highlighted below. With the exception of returns caused by our error or defective products, we charge a flat 20% restocking and handling fee, and will not be able to refund any freight costs. Freight costs back to us are the responsibility of the customer.
Items that have been used, painted, altered, scratched, disassembled, or otherwise made non-resalable will not be accepted for return or exchange. If an item was specially ordered for you, ordered custom-made, etched, or imprinted it cannot be returned. Items whose packaging has been altered, or custom labeled are not eligible for return. All returned items must be in original, clean and resalable condition, and contain the original packaging and intact UPC codes, if applicable. Any item that the manufacturer has obsoleted, and that is not a current product available from our suppliers may not be returned. Many products have a shelf life, and batch numbers, that may also make them ineligible for return.
In general, returns are limited to no more than 1% of your previous year’s purchases, and subject to the above conditions. No credit will be issued to customers who have invoices due beyond terms.
If you have questions or concerns or feel that there is a strong chance that you might need to return your item(s) after receiving them, please contact your P&I representative BEFORE placing your order. We will be happy to give you more specific information about the return policy as it relates to your order.
We want you to be satisfied with your purchases, and happy with us as a supplier, but we must enforce these policies in an effort to keep costs down and prices reasonable.
Due to the United States Emergency Designation for the COVID-19 pandemic, all products that fall into the following categories are now deemed "All Sales Final" and are not eligible for return if purchased after March 1, 2020. The only exception will be items that have a manufacturer defect or were damaged during shipment.
Also review our COVID-19 Product Disclaimer regarding the urgency around new supply sources and the Buyer's responsibility to verify all products for their intended use.
ADDITIONAL LEGAL TERMS & CONDITIONS
Please also review the other legal terms and conditions provided by P&I Supply
QUESTIONS & CONCERNS
We are happy to help answer any questions you may have regarding these Terms. Please reach out to us at (800) 356-1137 or by other means shown on our contact page.
Last Updated: 4/27/2020